The post implementation activities
can be categorised as follows:
- User Training
Constant training needs to be
given to all users atleast in the initial phase after the go live. This is
important, so that, users feel more comfortable with the new system.
- Troubleshooting and Support
Troubleshooting of user related
problems and Support to users forms the major chunk of the activity after the
implementation of ERP. This also involves setting up a helpdesk
functionality wherein the users can address their problems.
- New developments
Another important activity, which
is conducted in parallel to the other activities, is the development of new
programs or modification of the existing programs. New Developments also include
new configurations that were not envisaged earlier and come to light at this
stage. This also involves upgrading the existing package to a higher
version.
