Sales Returns Business Process Overview
Sales
returns processing manages merchandise that the customer has returned due to
complaints. As soon as the customer has returned the merchandise, we have to create Sales returns order with reference
to the Customer Invoice.
Return
Delivery Note is created from the Sales Order followed by post the goods
receipt. The goods receipt posting is updated in the appropriate stock (for
example, blocked stock returns, goods receipt blocked stock, or quality
inspection stock) for a defined storage location.
The
system considers the quantities of blocked returns stocks in the returns stock
of a plant. Blocked stock returns are neither valuated nor available for
unrestricted use.
The
credit memo is created immediately, without having to wait for the results of
the
analysis.
The system generates a credit memo for the customer for the deposit value
of the
empties as soon as the allegedly defective merchandise is returned. The system
does not create credit memos for the full product until the analysis results
are available and the subsequent settlement has taken place.
High Level Overview
RETURN ODER
RETURN
DELIVERY
CREDIT
MEMO
