Customer Buying Process

Customer Buying Process

The process starts with the creation of Sales order, after discussion with the customer, on agreed price and delivery date. Invoice gets generated, after confirmation of the Order quantity and price. Allocation of the material is done as per the required delivery date and customer priority. Deliveries Note is created and transportation arranged, either by Company or the customer. Goods are issued from the warehouse to the customer. Goods receipted by the customer. Payment received by the Company and processed. Any price difference against the customer can be sorted out by debit or credit memo document.

High Level Overview

Sales Order created

Delivery note Created

Transfer Oder Created & Confirm

Shipment started & finished

Post good issue

Invoice Generated

Return Sales Order

Sales Returns Business Process Overview 

Sales returns processing manages merchandise that the customer has returned due to complaints. As soon as the customer has returned the merchandise, we have  to create Sales returns order with reference to the Customer Invoice.

Return Delivery Note is created from the Sales Order followed by post the goods receipt. The goods receipt posting is updated in the appropriate stock (for example, blocked stock returns, goods receipt blocked stock, or quality inspection stock) for a defined storage location.

The system considers the quantities of blocked returns stocks in the returns stock of a plant. Blocked stock returns are neither valuated nor available for unrestricted use.

The credit memo is created immediately, without having to wait for the results of the

analysis. The system generates a credit memo for the customer for the deposit value

of the empties as soon as the allegedly defective merchandise is returned. The system does not create credit memos for the full product until the analysis results are available and the subsequent settlement has taken place.

High Level Overview

RETURN ODER

RETURN DELIVERY

CREDIT MEMO 

Third Party Order

Third Party Order

In third-party order processing, Business does not deliver the material requested by

the customer. Instead, business transfers the order to an external vendor, who sends

the materials directly to the customer and bills business accordingly.

a statistical goods receipt is necessary so that the requirement is consumed by this posting

There are no special features in the process of billing for third-party order processing.

The billing can be based on the order quantity or invoice quantity

High level overview

1. Third Party Order
2. Auto generation of PR
3. Convert assigned PR to PO
4.  Approval the Purchase Order
5.  Statistical Goods Receipt
6.   Vendor Invoice Verification
7.  Incoming Customer Payment