FAQ on SAP OSS
What is the use of OSS?
In day-to day business customers who are using SAP software encounters problem or bugs with SAP
software. To resolve the issues faced by customers SAP has provided an on-line solution.What? SAP software is having problems or bugs? Yes, any software product is not 100% pool-proof. SAP is continuously updating the versions for better performance and options.
Where can i access SAP OSS?
Log on to www.service.sap.com. Under the SAP Support Portal, click on SAP notes search.
Do i need user ID and password to enter into the OSS?
Yes, you need an User ID and Password to enter into the site. It will be provided by the BASIS Team in the Project. When they create SAP User ID, they will create OSS notes ID also.You can also register individually in the site.
What is OSS Notes number?
After entering into SAP notes search, you can search for the problem using keyword appropriate for your problem. If you have specific OSS notes number with you, then you can directly enter the OSS notes number and you can see the Notes explanation.
How to apply OSS notes number?
Before applying OSS notes number into your SAP system. You need to check whether it is already
implemented in your SAP system or not. If it is not implemented you can go ahead.There are some OSS notes, which we should implement manually, that means we need to change the code in the programs/objects ourselves according to the steps mentioned in the problem.
I did not find any OSS notes appropriate for my problem or bug. What i have to do?
If the OSS notes displayed are not helpful to solve your problem. You can write to SAP Service describing your problem. You problem will be answered by SAP Support team.How to apply OSS notes in my SAP system? What is the T-code and what are the steps.
